Privacy Policy

1. Who we are

Miss Merry Senior provides non-regulated home support and companionship across London.

For the purposes of data protection law, Miss Merry Senior is responsible for deciding how your personal information is used.

Contact details
Miss Merry Senior
240A High Street, Bromley, London, BR1 1PQ
Phone: 020 7846 2438
Email: care@missmerry-senior.co.uk

2. What this policy covers

This policy applies to personal information we collect when you:

• visit our website
• request a callback
• send us a message
• call, email, or otherwise contact us
• enquire about support for yourself or someone else
• arrange or receive services from us

3. The personal information we may collect

Depending on how you contact us or use our services, we may collect:

• your name
• phone number
• email address
• postcode or area
• details about the type of support you are looking for
• messages, notes, and correspondence you send to us
• preferred time for a callback
• basic information needed to arrange visits or discuss support
• information you choose to share about day-to-day needs or circumstances
• technical website information such as IP address, browser type, and basic site usage data

If you are making an enquiry for someone else, we may also collect information about that person where it is relevant to the enquiry or support being discussed.

4. How we use your personal information

We may use personal information to:

• respond to enquiries and callback requests
• contact you about the support you asked about
• assess whether the requested service is suitable and within our scope
• arrange, manage, and review support services
• keep records of enquiries, bookings, and communications
• maintain website security and basic administration
• comply with legal, regulatory, tax, insurance, or safeguarding-related obligations
• deal with complaints, concerns, or disputes

We do not ask for more information than we need for these purposes.

5. Our lawful bases for using personal information

Depending on the situation, we rely on one or more of the following lawful bases:

• Steps before a contract or performance of a contract — where you ask us about services, request a callback, or arrange support with us
• Legitimate interests — where we need to manage enquiries, keep records, run the website, administer the business, and protect the business and people who contact us
• Legal obligation — where we need to keep certain records or disclose information because the law requires it
• Consent — where consent is needed for a specific activity

Where consent is the basis we rely on, you can withdraw it.

6. Information about health or support needs

Because our services relate to support at home, you or a family member may sometimes choose to share information about health, mobility, or support needs.

We ask that you only share what is necessary.

Where we receive more sensitive personal information, we will handle it with additional care and only use it where there is a valid legal basis to do so.

7. Who we may share information with

We do not sell personal information.

We may share information, where appropriate, with:

• website hosting, form, email, and IT service providers
• payment, accounting, or administration providers, where relevant
• professional advisers such as accountants, solicitors, or insurers
• regulators, authorities, or other third parties where the law requires it
• trusted people connected with your enquiry or support, where it is appropriate and expected

We only share information where there is a proper reason to do so.

8. International transfers

Some third-party providers we use may store or process information outside the UK.

Where that happens, we will only do so where the law allows and with appropriate safeguards in place.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

In practice, this means:

• enquiry and callback information is kept for as long as needed to deal with the enquiry and any reasonable follow-up
• service-related information may be kept for longer where needed for administration, complaints handling, insurance, tax, legal, or regulatory reasons
• website and technical records may be kept for security, maintenance, and troubleshooting for an appropriate period

When information is no longer needed, we will delete it or securely dispose of it.

10. Marketing

We do not use your callback or contact form details for email or text marketing unless we are allowed to do so under the law.

If we ever send marketing communications where consent is required, we will ask for it separately.

You can object to direct marketing at any time.

11. Cookies and website data

We do not currently use non-essential cookies or analytics tools on this website.

Basic technical data may still be collected by our website hosting or security systems, where needed to keep the site running safely and properly.

If we introduce analytics, advertising, or other non-essential cookies in future, we will update this Privacy Policy and provide any notice or choices required.

12. Your rights

Depending on the circumstances, you may have the right to:

• ask for access to your personal information
• ask for incorrect information to be corrected
• ask for information to be erased
• ask us to restrict how we use it
• object to certain uses of your information
• ask for your information to be transferred where that right applies
• withdraw consent, where consent is the basis we rely on

To exercise any of these rights, contact us using the details below.

13. How to contact us

If you have any questions about this Privacy Policy or how we use personal information, please contact us:

Miss Merry Senior
240A High Street, Bromley, London, BR1 1PQ
Phone: 020 7846 2438
Email: care@missmerry-senior.co.uk

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first and we will try to resolve the issue fairly.

You also have the right to complain to the Information Commissioner’s Office (ICO).

15. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the updated date shown at the top.